Delete your Konto account

This page explains how to request deletion of your Konto account and data. Konto is operated by DelmDev. If you only want to remove specific transactions or accounts, you can do that at any time inside the app — this page is for deleting your whole account.

How to request deletion

You can request deletion in either of these ways:

Option A — In the Konto app

Open Konto and go to SettingsTap the Settings tab.
Open AccountSelect your account section.
Tap "Delete account" and confirmThis starts the deletion process described below.

Option B — By email

Email us from your account's email addressSend a message to delmdev@gmail.com from the same email you use to sign in — this is how we confirm the request is really yours.
Use the subject "Delete my account"You don't need to include anything else.
We start the processOnce we verify the request comes from your account's email, we begin deletion as described below.

Email us to delete my account

You have 14 days to change your mind. After you request deletion, your account is locked and there is a 14-day grace period. You can cancel any time during those 14 days simply by signing back into the app, and your account is fully restored. If you do nothing, deletion is processed permanently after 14 days.

Cancel your subscription separately. If you have a paid subscription, deleting your account does not cancel it. Subscriptions are billed by Google Play — cancel it there as well to stop being charged.

What is deleted and what is kept

Konto's financial history is stored in an append-only ledger, so we complete deletion by anonymizing your data — permanently removing everything that identifies you — rather than leaving personal information behind. Here is exactly what happens:

Data	What happens	Timing
Your identity Email, first/last name, password	Permanently erased or replaced with anonymous values	After the 14-day grace period
Your transaction details Descriptions, notes, merchant names	Permanently erased or anonymized	After the 14-day grace period
Your account & personal-space names	Permanently erased or anonymized	After the 14-day grace period
Receipt-scan usage records	Detached from you (no receipt content is ever stored)	After the 14-day grace period
Shared-space financial records Amount, date, category of transactions in spaces you shared with others	Kept, but fully de-identified — stripped of your name, notes, and descriptions, and shown to other members only as "Transaction from a former member." This keeps their balances and history correct.	Retained while the shared space exists, with no personal identifiers
Records required by law	Kept only where necessary to meet legal obligations, resolve disputes, or enforce our terms	Only as long as legally required
Encrypted backups	Copies made before deletion expire automatically on their normal cycle	Within 30 days
Server logs	Rotated out automatically	Up to 30 days

For the full picture of how we handle your data, see the Konto Privacy Policy.